Coronavirus – advice for customers of Oxford Clock and Watch Repairs
Updated 10 May 2020
We are doing everything we can to ensure that we continue to provide you with the service that you need whilst prioritising the health of ourselves and our family.
At this stage we have now made the decision to trial the opening of our workshop and, in line with government advice, we are limiting social contact. We ask that you work with us with the following:
Please contact us to let us know when you would like to visit
We will not be inviting you indoors but we will place a table outside the door for you to leave or retrieve your item
We will only accept card payments (contactless where possible) or payment by BACs (we will not be accepting payment by cash)
Social distancing will be ensured at all times and we have gloves, hand sanitiser and wipes to ensure cleanliness
Surfaces will be wiped before and after each visit
Unfortunately, for the foreseeable future, we will not be making home visits.
If you are planning to visit us and in the last 14 days you have had any coronavirus symptoms or if you have been in close contact with anyone who has or is suspected to have coronavirus please follow the government advice and do not come to the workshop.
We encourage all visitors to follow the NHS advice to help prevent the spread of the virus.
Emails and phone calls will be responded to as normal. We are reviewing the situation daily and this trial opening will be reviewed after one week to make sure that this method of working is safe for both you and us.
We understand that you will also want to protect the welfare of your friends and family so we will try to answer your queries:
Email us by clicking on the email links on each page of our website: email@example.com
Talk to us via one of the online video services such as, Skype or Facetime (contact details on request)
We will let you know if your clock or watch repair is complete and you are welcome to collect your timepiece at a mutually agreeable time – your clock or watch is safe with us until you are able to collect it.
Please note, your pink receipt ticket states that:
"No responsibility for repairs left over 3 months"
Please be reassured that this is a generic repair receipt and your item will be safe with us until it is time for you to collect it.
We encourage all customers to follow the NHS advice to help prevent the spread of the virus. We are closely following advice from the government and Public Health England.
If you have any questions, please contact firstname.lastname@example.org
Oxford Clock and Watch Repairs are dedicated to providing excellent services to our customers, and we are doing whatever it takes to ensure that you get the service and advice you have come to expect from us, even in these challenging times.