Clock Gears

FAQs

Here are some FAQs about Oxford Clock and Watch Repairs.

If you have a specific question you would like to ask,

please do not hesitate to contact us by either phone:

01993 402.88 | 07873 388734

or email: neville@ocwr.co.uk

 

FREQUENTLY ASKED QUESTIONS

How long does your repair service take?


Clocks generally take between 6–12 weeks (depending of how complex the repair is). Watches take approximately 2 weeks to service. We can often replace your watch battery while you wait.




Which payment methods do you take?


We can take cards (except American Express), cash, cheque or BACs payment.




Where do you source your replacement parts?


Where possible we use the best quality parts available. We will always aim to use branded parts – however these can sometimes be unavailable or obsolete. In this case we will source generic parts from trusted suppliers. We also have a large selection of parts in stock and on occasion we make bespoke clock and watch parts.




Can you fit a battery in my watch?


We can fit batteries in most types of watch or clock – sometimes while you wait




What does servicing my clock or watch involve?


If you think your clock or watch needs a service, just contact us and bring it along and we'll take a look. Click here to find out about the servicing process.




Can you restore my clock case as well as the mechanism?


We can also carry out clock case repairs and restorations. Bring it along and we'll give you a quote.




Can I book online?


You can make an appointment by: telephone 01993 402388 07873 388734 email neville@ocwr.co.uk online booking click here




How much will my repair cost?


You can see a rough idea of costs on our price list but these prices are just a guide. We can give you a firm quote once we have seen your timepiece.




How do I know if my repair is ready to collect?


We usually give you a timeframe for how long we expect the repair to take – this is usually the minimum time we hope to have the work complete, however occasionally they do take a little longer. You will be given a ticket receipt when you drop your timepiece off with us – if you call or email us, quoting the name and ticket number listed, we can find out whether your item is ready for you.




How long does my guarantee last?


We are very proud and confident of our workmanship and all work is guaranteed. The work we have carried out on clocks is guaranteed for two years, the work carried out on watches is guaranteed for one year. Please note that we guarantee the service carried out on your item – any other, additional work not listed on our service list ( click here) is not covered under your guarantee