Question 1

What are your opening hours?

Accepted Answer

We are open:
Monday – Wednesday : 10am – 4pm
 
Occasionally other weekdays and some Saturday mornings.
 
We are asking that you make an email appointment before visiting us when we are open.

Question 2

How long does your repair service take?

Accepted Answer

Repairing timepieces can take a long time – especially when you learn that there are fewer and fewer craftsmen and craftswomen around to do the repairs (as noted in this article here)(https://www.msn.com/en-gb/money/other/time-ticks-away-for-antique-clocks-as-specialist-repairers-dwindle/ar-AAThijt?ocid=sf).
 
Clocks generally take between 6–12 weeks (depending of how complex the repair is).
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Watches take approximately 2 weeks to service.
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We can often replace your watch battery while you wait.

Question 3

Can every clock or watch be repaired?

Accepted Answer

While we aim to repair every timepiece that comes into the workshop, there are rare occasions when their age and condition mean that they have come to the end of their useful life.
What once may have been a wonderful time-keeper in its day – age, wear and tear (and sometimes previous repairers!) ... and the lack of available parts ... mean that some clocks and watches can never be returned to being 100% reliable. They are antiques and – while we make every effort to return them to a good working order – their age and condition quite often mean that they will have little quirks and anomalies that come with anything that has lived a long life.
Sometimes we may need to see a clock or watch a few times to get on top of these quirks, but this is quite normal in the clock and watch trade and is part and parcel of owning such characterful antiques.

Question 4

Which payment methods do you take?

Accepted Answer

We can take cards (except American Express), cash, cheque or BACs payment.

Question 5

Where do you source your replacement parts?

Accepted Answer

Where possible we use the best quality parts available. We will always aim to use branded parts – however these can sometimes be unavailable or obsolete. In this case we will source generic parts from trusted suppliers.
 
We also have a large selection of parts in stock and on occasion we make bespoke clock and watch parts.

Question 6

Can you fit a battery in my watch?

Accepted Answer

We can fit batteries in most types of watch or clock – sometimes while you wait

Question 7

What does servicing my clock or watch involve?

Accepted Answer

If you think your clock or watch needs a service, just contact us and bring it along and we'll take a look.
 
Click here (javascript:void(0))to find out about the servicing process.

Question 8

Can you restore my clock case as well as the mechanism?

Accepted Answer

We can also carry out clock case repairs and restorations. Bring it along and we'll give you a quote.

Question 9

Can you collect and deliver my clock?

Accepted Answer

We can only collect larger clocks that are difficult to transport yourself. There is a minimum charge of £30.00* for this service.
 
For everything else we would ask that you bring your timepiece along to the workshop – every hour spent away collecting clocks means an hour less spent in the workshop and this causes delays in repairs.

*Collections within Oxford ring-road and the Oxford Congestion Charge:
With the traffic situation meaning journeys going into and out of Oxford are taking so much longer than before, we are now limiting visits to clocks within the ring-road so the time from your enquiry and collection will be more than in previous years. Also the collection and delivery charge may be more than our usual fee to allow for this increase in travel time.

The introduction of the Oxford Congestion Charge means that there will be an additional fee of £5 for collection and £5 for delivery for any clocks accessible via the Congestion Charge zone.(https://www.oxfordshire.gov.uk/transport-and-travel/oxfords-temporary-congestion-charge-cars/map-locations)

Question 10

Can I post my clock or watch to you?

Accepted Answer

Sorry but we are unable to accept clocks and watches by post.
 
Timepieces are delicate objects and there is always a risk of loss or damage when a third party is involved.

Question 11

Can I book online?

Accepted Answer

You can make an appointment by:
telephone
01993 402388(tel:01993402388)
07873 388734(tel:07873388734)
email
neville@ocwr.co.uk(mailto:neville@ocwr.co.uk)
as we are so busy at the moment we can't always get to the phone or answer all of our messages so an email is often a better option.

We have suspended online bookings at the moment due to the volume of work we have in.

Question 12

How much will my repair cost?

Accepted Answer

You can see a rough idea of costs on our price list (javascript:void(0))but these prices are just a guide. We can give you a firm quote once we have seen your timepiece.

Question 13

How do I know if my repair is ready to collect?

Accepted Answer

We usually give you a timeframe for how long we expect the repair to take – this is usually the minimum time we hope to have the work complete, however occasionally they do take a little longer.
 
You will be given a ticket receipt when you drop your timepiece off with us – if you call or email us, quoting the name and ticket number listed, we can find out whether your item is ready for you.

Question 14

Your guarantee

Accepted Answer

We are very proud and confident of our workmanship and all work is guaranteed.
 
The work we have carried out on clocks is guaranteed for two years,
the work carried out on watches is guaranteed for one year.
 
Please note that we guarantee the service carried out on your item – any other, additional work not listed on our service list (click here)() is not covered under your guarantee.

Please also note that the guarantee is not transferrable if you were to sell on an item that has had a repair carried out by us.

Question 15

How long does my guarantee last?

Accepted Answer

We are very proud and confident of our workmanship and all work is guaranteed.
 
The work we have carried out on clocks is guaranteed for two years,
the work carried out on watches is guaranteed for one year.
 
Please note that we guarantee the service carried out on your item – any other, additional work not listed on our service list (click here)(javascript:void(0)) is not covered under your guarantee.

Please also note that the guarantee is not transferrable if you were to sell on an item that has had a repair carried out by us.

Question 16

Do you have bathroom facilities?

Accepted Answer

Recently a few customers have requested to use our bathroom facilities – please note that this is our home so we are not able to invite you indoors, however public toilets are available in Woodstock, Eynsham and Witney.()

FAQs