Coronavirus – advice for customers of Oxford Clock and Watch Repairs

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Updated 23 March 2020

 

With the continued spread of coronavirus, keeping our customers safe is our top priority.

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As the impact of COVID-19 is being felt by people around the world we are doing everything we can to ensure that we continue to provide you with the advice and service that you need whilst prioritising the health of ourselves and our family.

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At this stage we have now made the decision to temporarily close the workshop and ask our customers not to visit Oxford Clock and Watch Repairs. Emails and phone calls will be responded to as normal. We are reviewing the situation daily and will let customers know immediately by telephone or email if that position changes. In any event, we will give regular updates on our web site as the situation changes.

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We understand that you will also want to protect the welfare of your friends and family so we will try to answer your queries:

• Call us on 01993 402388 or 07873 388734

• Email us by clicking on the email links on each page of our website: neville@ocwr.co.uk

• Talk to us via one of the online video services such as, Skype or Facetime (contact details on request)

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In line with government advice we are suspending social contact and will ask that you work with us via one of these means.

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We will let you know if your clock or watch repair is complete and you are welcome to collect your timepiece once the situation improves – your clock is safe with us until you are able to collect it.

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Please note, your pink receipt ticket states that:

"No responsibility for repairs left over 3 months"

Please be reassured that this is a generic repair receipt and your item will be safe with us until it is time for you to collect it.

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We encourage all customers to follow the NHS advice to help prevent the spread of the virus. We are closely following advice from the government and Public Health England.

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If you have any questions, please contact neville@ocwr.co.uk

Oxford Clock and Watch Repairs are dedicated to providing excellent services to our customers, and we are doing whatever it takes to ensure that you get the service and advice you have come to expect from us, even in these challenging times.

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Many thanks

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Neville Clark